Last updated: February 2026
1. Introduction
MILA D'OPIZ South Africa (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website mila-skincare.co.za or make a purchase from us, in accordance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect and process the following data about you:
- Identity Data: Name, surname, date of birth
- Contact Data: Email address, telephone number, delivery address
- Transaction Data: Details of products you have purchased, payment information
- Technical Data: IP address, browser type, operating system, browsing patterns
- Marketing Data: Your preferences for receiving marketing communications
3. How We Use Your Information
- To process and fulfil your orders
- To manage your account and provide customer support
- To send you order confirmations and delivery updates
- To send marketing communications (only with your consent)
- To improve our website and product offerings
- To comply with legal obligations
4. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology.
5. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookies through your browser settings. Essential cookies are necessary for the website to function properly.
6. Third-Party Sharing
We do not sell your personal information to third parties. We may share your data with:
- Courier services (for order delivery)
- Payment processors (for secure transactions)
- IT service providers (for website hosting and maintenance)
7. Your Rights Under POPIA
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to the processing of your information
- Withdraw consent for marketing communications
- Lodge a complaint with the Information Regulator
8. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected. Transaction data is retained for a minimum of 5 years as required by South African tax legislation.
9. Contact Us
MILA D'OPIZ South Africa
Email: info@mila-skincare.co.za
Website: Contact Form